Frequently asked questions
Payment
What payment methods do you accept?
At Posh, we accept a variety of payment methods to make your shopping experience convenient and secure. We strive to offer flexible payment options to suit your needs and ensure a smooth checkout process.
When will my order be charged?
Your order will be charged at the time of purchase. Once you complete the checkout process and your payment is approved, the amount will be deducted from your chosen payment method. You will receive a confirmation email with the details of your order and payment shortly after the transaction is completed.
Do you offer online gift cards?
Yes, we offer online gift cards at Posh. Our gift cards are the perfect choice for any occasion, allowing recipients to select their favorite handbags from our collection. You can choose the amount and personalize the gift card with a message. The gift card will be delivered electronically to the recipient's email, making it a convenient and thoughtful gift option.
Returns
I have returned my item, when will I receive my refund?
Once we receive your returned item, we will process your refund within 5-7 business days. You will receive an email notification confirming the refund once it has been issued. Please note that it may take an additional 3-5 business days for the refunded amount to appear in your account, depending on your bank or payment provider.
How do I return my item?
- Request a return: Contact our customer service team. Provide your order number, the item you wish to return, and the reason for the return.
- Receive return instructions: Our customer service team will provide you with a return authorization number and a pre-paid return shipping label.
- Prepare the package: Pack the item securely in its original packaging, including all tags, accessories, and any promotional items received. Ensure the item is in its original condition.
- Include return slip: Print the return authorization email you received from our customer service team and place it inside the package.
- Ship the package: Attach the pre-paid return shipping label to the package and drop it off at your nearest shipping carrier location.
- Await confirmation: Once we receive and inspect the returned item, we will process your refund or exchange within 5-7 business days. You will receive an email notification once the process is complete.
Delivery
What countries do you ship to?
We currently only ship within the United States. We apologize for any inconvenience this may cause. If you have any further questions or need assistance, please feel free to contact our customer service team.
How much is delivery charge?
Our delivery charges vary depending on the shipping method selected and the destination within the United States. Typically, standard shipping costs range from $5.99 to $9.99, while expedited shipping options may incur higher charges. For precise shipping costs, please proceed to checkout where the exact fee will be calculated based on your location and preferred shipping method.
Others
How can i tell if my Posh product is authentic?
To ensure your Posh product is authentic, here are some steps you can take:
- Purchase from authorized retailers: Buy your Posh product from authorized retailers or directly from our official website to guarantee authenticity.
- Check packaging and labels: Authentic Posh products usually come with high-quality packaging and labels that include detailed information about the product and brand.
- Inspect quality: Examine the craftsmanship and materials used in the product. Authentic Posh items are known for their quality construction and materials.
- Verify serial numbers or tags: Some Posh products may have serial numbers, tags, or holograms that can be verified with our customer service or through our website.
- Use trusted authentication services: If in doubt, you can use reputable authentication services or reach out to our customer service team for assistance in verifying authenticity.
Ensuring you purchase from trusted sources and checking these details can help you verify the authenticity of your Posh product.